If your username and password aren’t being accepted, check at IHR library enquiries or reception desk that your membership record is correct.
Try restarting your device or restarting the network adapter.
You may need to remove details of an existing configuration, before being able to enter the correct settings. In Windows 10, this is under Network & Internet Settings > Wifi > Manage known networks. On Android devices this is under Advanced > Manage networks. Select 'UoL Libraries' and Forget.
On rare occasions the problem may be caused by a general network problem. Check whether other users are experiencing problems or ask at library enquiries.
For further help, please ask at Library Enquiries on Floor 1.